Our Policy

Club Love Yourself

Policies & Terms

We aim to provide every client with the highest standard of service in a peaceful, respectful, and well-organised environment. By booking with us, you agree to the following policies:

💳 Payment & Deposits

We accept cash only for in-salon payments.

Deposits can be made via bank transfer or through our online booking system.

All bookings require a deposit to secure your slot. This will be deducted from the final treatment cost.

⏰ Lateness Policy

We operate a strict 15-minute lateness policy.

If you arrive more than 15 minutes late:

Your appointment may be cancelled or rescheduled. Your deposit will be forfeited

If we can still proceed:

Your treatment time will be reduced to avoid delays for the next client. You will still be charged the full price. No refunds or complaints will be accepted, as the shortened result is a direct consequence of late arrival.

Please understand: If you had arrived on time, the service would have been completed in full. By arriving late, you agree to receive a shorter version of the treatment. We are not responsible for any dissatisfaction resulting from time constraints.

📩 Please message us at least 1 hour in advance if you’re running late.

🕒 Treatment Duration & Early Finishing

The allocated time shown in the booking system includes time for consultation, prep, aftercare advice, and personal breaks (e.g. using the restroom, removing makeup, drinking water).

If your treatment finishes earlier than expected (e.g. fewer lashes to remove or apply), please be assured: This does not mean your treatment was rushed or incomplete

Our work is always tailored to your needs, not the clock.

❌ Cancellations, Rescheduling & No-Shows

Cancellations or rescheduling within 48 hours of your appointment will result in loss of your deposit

No-shows (failing to attend your appointment without notice) will be charged the full service amount. This may be automatically charged to your card on file or requested via bank transfer.

Clients with repeated no-shows, late arrivals, or last-minute cancellations may be:

Refused future bookings or asked to pay in full upfront.

🛑 No Exceptions

We understand that unexpected events happen (e.g. illness, transport issues, personal emergencies). However, our policies apply in all circumstances.

This ensures fairness for our team and clients, and helps us run our salon professionally and on time.

We appreciate your understanding and cooperation - and ask you to treat this policy as a mutual agreement of respect.

🧘♀️ Respectful Behaviour

We are proud to offer a calm and welcoming atmosphere.

To maintain this:

Rude, aggressive, or inappropriate behaviour will not be tolerated

We reserve the right to refuse service without notice to anyone who is disruptive or disrespectful

Our team deserves the same respect, patience, and kindness we strive to offer each client.

🙅♀️ Refund Policy

We do not offer refunds for completed treatments.

By leaving the salon, you confirm that:

You are satisfied with the results.

You accept the work that has been done

If you have any concerns, please speak to us before you leave the salon, so we can address them immediately.

We are not responsible for individual or allergic reactions. Every body is different, and responses to products or treatments may vary depending on your personal skin sensitivity, hormonal levels, immune system, or aftercare.

Thank you for your support and understanding 💗

We’re here to give you the best possible experience and your cooperation helps make that happen for everyone!